Terms and Conditions
ISLA COPENHAGEN TERMS AND CONDITIONS
These Terms and Conditions (“Terms”) govern all purchases and use of the website operated by Isla Copenhagen (“we,” “our,” or “us”).
Isla Copenhagen is registered in the Netherlands under Chamber of Commerce (KvK) number 93718438.
By accessing our website or making a purchase, you agree to comply with and be bound by these Terms and Conditions.
For any questions regarding these Terms, please contact us at info@islacopenhagen.com.
1. APPLICABILITY
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These Terms apply to all users of the Site, including but not limited to customers, browsers, vendors, and content contributors.
2. PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, images, pricing, and specifications provided on our Site are accurate and up to date.
However, occasional inaccuracies, typographical errors, or color variations (due to display settings) may occur.
Isla Copenhagen reserves the right to correct any errors, update information, or modify product details at any time without prior notice.
3. ORDERS AND PAYMENT
Orders will be processed once full payment has been received.
Accepted payment methods are displayed at checkout and may include credit and debit cards, PayPal, and other secure options supported by Shopify Payments.
Customers are responsible for ensuring that all billing and shipping details are complete and accurate at the time of purchase.
Isla Copenhagen is not liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
4. PROCESSING AND DELIVERY
- Processing Time: 1–3 business days
- Estimated Shipping Time: 6–18 business days, depending on the destination and carrier
- Fulfillment: Orders are shipped directly from our trusted manufacturing and logistics partners in China
Delivery times are estimates only and may vary due to customs inspections, courier delays, or other factors beyond our control.
Customers are responsible for any applicable customs duties or import taxes in their country of residence.
5. RETURNS AND CANCELLATIONS
Please refer to our Returns Policy for detailed conditions regarding returns, exchanges, and cancellations.
To initiate a return or cancellation, please contact us at info@islacopenhagen.com within the time frame stated in our Returns Policy.
6. LIABILITY
Once a shipment has been marked as “Delivered” by the carrier, Isla Copenhagen is not responsible for any loss, theft, or damage that occurs thereafter.
Please verify that your shipping address is correct before finalizing your order.
To the maximum extent permitted by law, Isla Copenhagen shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
7. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, logos, product images, and designs, is the property of Isla Copenhagen or its licensors.
No content from this Site may be reproduced, distributed, modified, or used for commercial purposes without our prior written consent.
8. COMPLAINTS AND CUSTOMER SERVICE
We are committed to providing a high standard of customer service.
If you have any questions, concerns, or complaints, please contact our Customer Support team at info@islacopenhagen.com.
We aim to respond to all inquiries within five (5) business days.
9. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
For customers residing in the United States, Isla Copenhagen adheres to applicable U.S. consumer protection principles.
Any disputes arising from or related to these Terms and Conditions shall be submitted to the competent court in the Netherlands, unless otherwise required by mandatory consumer protection legislation.
10. CHANGES TO THESE TERMS AND CONDITIONS
We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, services, or legal obligations.
The most recent version will always be published on this page, accompanied by the updated revision date.
11. CONTACTING US
For all questions or inquiries regarding these Terms and Conditions, please contact:
ISLA COPENHAGEN
Email: info@islacopenhagen.com
Registered in the Netherlands — Chamber of Commerce (KvK) No. 93718438
Business Address: Chrysantsingel